Pre-sales · Production · Logistics · After-sales
Everything that happens after you send an enquiry.
Buying refrigeration from overseas goes wrong in predictable places: a vague specification, an unverified batch, a shipment nobody inspected. Our service structure exists to close those gaps — with named people, fixed response times and documented evidence at every step.
Service structure
Four desks, one accountable engineer
You do not get handed between departments. One export engineer owns your account end to end, drawing on specialist desks for engineering, quality and logistics.
Pre-sales Engineering
Refrigeration load calculation, cabinet sizing, market certification mapping and realistic landed-cost estimation before you commit.
Production Control
Weekly progress reports with line photos, milestone confirmations and early warning if a component lead time moves.
Export & Logistics
Booking, mixed-model loading plans, container supervision, customs documentation and destination-specific labelling.
After-sales Support
Fault diagnosis by video, spare part identification by exploded diagram, and warranty replacement dispatched fast.
How a project runs
Follow an order from enquiry to commissioning
We start by challenging the brief
A quotation is only as good as the conditions behind it. Before pricing anything we confirm the six variables that decide whether a cabinet will perform in your market.
- Ambient and climate class
A cooler sized for 25 °C ambient fails at 43 °C. We specify against your hottest month, not an average.
- Voltage, frequency and plug type
Matched to the destination grid, with the correct certification path identified up front.
- Door-opening frequency
A kiosk and a supermarket impose completely different load profiles on the same cabinet.
- Aisle, counter and lift dimensions
Clearance and access constraints shape the cabinet more often than capacity does.
Approve performance, not just appearance
For OEM and first orders we build a pre-production sample and record its behaviour on the test bench. You sign off on data as well as looks.
- Pull-down curve
Time from ambient to set point, logged minute by minute with ambient and product-simulator temperatures.
- Photo and video dossier
Exterior, interior, control panel, wiring and nameplate — checked against your artwork before tooling locks.
- Golden sample kept on file
The approved unit stays with QC so mass production is measured against the same reference.
Bench test report
Photo dossier
Golden sample
You see the line, not just the invoice
Mass production runs with inline inspection at six stations. Every week you receive dated photographs of your actual order on the line.
- Weekly production report
Units completed, units in test, remaining quota and the date the last unit enters packing.
- Third-party inspection welcome
SGS, BV, TÜV or your own QC team — we schedule access and prepare the documents they ask for.
- 100% performance run
No unit leaves without a logged pull-down and stable-hold test on its own serial number.
Loaded properly, supported afterwards
Transit damage is almost always a loading-plan failure. We photograph every container load and keep the plan on file for your next order.
- Loading supervision with photo set
Bracing, weight distribution and door-side photos, sent the day the container seals.
- Complete shipping documents
Packing list, commercial invoice, certificate of origin, and certification files where applicable.
- Installation and troubleshooting support
Video diagnosis for field issues, with wiring diagrams and controller manuals in your language.
- Spare parts programme
Recommended spares kit shipped with new accounts; individual parts dispatched within 72 hours.
OEM & ODM capabilities
A private-label programme that behaves like your own factory
Two thirds of our export volume carries a customer's brand. Here is what that involves in practice.
Private labelBranding end to end
Customization scope
What we can change on the way to your warehouse
- Cabinet, frame and interior colours
Powder-coat and pre-paint in custom RAL, including two-tone combinations and door framing.
- Voltage, frequency and plug
110 V / 60 Hz, 220-240 V / 50 Hz, 220 V / 60 Hz or 380 V three-phase, with market-correct plugs and cords.
- Dimensions and internal layout
Depth, height, door count, shelf pitch and drawer configuration adapted to your product mix.
- Controllers and electronics
Standard, brand-specified or customer-supplied controller; remote monitoring and alarm options.
- Branding, manuals and packaging
Nameplates, printed manuals in your language, retail cartons and barcoded shipping marks.
- Certification and compliance path
Built to CE / CB / RoHS requirements, with ETL, GS or local schemes arranged where the market requires it.
NDA & kick-off
Mutual confidentiality, then a technical kick-off call to lock the specification and target price.
Design & drawing approval
3D or 2D drawings, artwork placement and label proofs returned for your written approval.
Tooling & sample
Moulds and fixtures produced, pre-production sample tested and dispatched for evaluation.
Serial production
Volume runs with the approved golden sample as the QC reference, plus recurring photo reports.
Questions we answer weekly
Practical answers for importers and project buyers
If your question is not here, send it — a real engineer will reply, usually with a drawing attached.
For catalogue models we accept mixed containers from one 20 ft load — you may combine several product families in a single order. For fully customized OEM models we normally ask for one full container per model, or a smaller trial quantity when a new tool is not required.
Standard catalogue models leave the factory in 15-25 days depending on quantity. Customized cabinets without new tooling take approximately 21-30 days. Projects requiring new moulds add 30-45 days for tooling and sample approval before serial production begins.
Yes. We build 110 V / 60 Hz, 220-240 V / 50 Hz, 220 V / 60 Hz and 380 V three-phase variants. Compressors, controllers, fans, cords and plugs are all selected for the destination grid, and every unit is high-voltage tested before packing.
Our export builds are prepared for CE and CB schemes with RoHS-compliant components, and we work with third-party laboratories for ETL, GS or local market approvals. Because schemes differ per product family and destination, we confirm the exact route — and who holds the certificate — during quotation.
Always welcome. We schedule access for SGS, BV, TÜV, Intertek or your own QC staff, prepare the requested documentation, and provide a working area for testing. Many long-term accounts run an inspection before every shipment.
We recommend a starter spares kit with the first order, containing the fast-moving items: controllers, door gaskets, hinges, fan motors and defrost elements. Individual parts can be ordered at any time and are normally dispatched within 72 hours of confirmation, shipped by air for urgent cases.
Contact us
+86 137 9000 9565
+86 134 1553 7189
782799041@qq.com
No. 13 of No. 16, Zhujiang Avenue, Bijing Industrial Zone, Beijiao Town, Shunde District, Foshan City
